INLIS OVERVIEW
INLIS stands for Integrated Land Information Services. It provides a one-stop basic land related information services to professionals and general public.
The benefits are:
The information supplied via INLIS is as accurate as the information one can obtain from LAWNET. INLIS is an additional channel for delivery of information.
INLIS combines both graphical and textual data whereas LAWNET supplies mainly textual data. Besides, INLIS offers some information (e.g. Road Line Plan), which is not present in LAWNET.
While we do not have immediate plans to terminate the counter services, we are actively encouraging users to migrate from counter to electronic channels such as INLIS or LAWNET.
INLIS users include lawyers, developers, real estate and property agents, property buyers, valuers, architects, land surveyors, financial institutions, banks, and members of public.
INFORMATION FOUND IN INLIS
The information sources include departments within Singapore Land Authority - Registration Services, Building Management Department and Survey Services and Land Transport Authority.
How accurate is the information supplied by INLIS? Is it a legally binding data?
The information supplied by INLIS is obtained directly from the databases of the various land related departments and therefore accuracy is assured. The text information from Registration Services are updated on-line. For encroachment data, Building Management Department will update the data as and when the information is received. Only known encroachment data can be retrieved from INLIS. For Cadastral Map, it is updated weekly after Chief Surveyor approves the plan.
Unless there has been unauthorised manipulation of the data, the information is legally binding as it is supplied by the departments that administer the information. Measures have been adopted to ensure the integrity and accuracy of the data while in the custody of Singapore Land Authority, Land Transport Authority and the operator Satyam.
The following information can be obtained from INLIS:
The following graphical information is available from INLIS:
Horizontal Control Point & Vertical Control Point
What information is available in Horizontal Control Point & Vertical Control Point?
Horizontal Control Point & Vertical Control Point provides information relating to the network of Horizontal and Vertical Control Points.
The service will be useful to land surveyors.
All printouts are in A4 size.
Yes, if you have a colour printer.
The format will be in PDF.
Click here for the charges of vertical and horizontal control points.
Yes, mail postage is currently set as $3.50.
How up-to-date is the Horizontal Control Point & Vertical Control Point data?
When a new control point is installed and observed the computed positions of this point is then up-dated.
What happens when a control point is not found on site?
After a valid search, a lost or missing control point should be reported to the Survey Services. Since no cash refund is permissible, a printout of the nearest neighbouring point is then given.
For assistance, please contact:
Infrastructure Team Survey Services Singapore Land Authority 55 Newton Road #12-01 Revenue House Singapore 307987
Encroachment Boundary Plan
What information is available in Encroachment Boundary Plan?
Encroachment Boundary Plan enables the prospective owner of a property to be aware of an encroachment stemming from the private property onto State Land. This search can be done via private lot number, strata lot number and property address. The search provides information on nature and extent of the encroachment, necessary procedure for retention of the encroachment.
Currently the default extent of encroachment is set at 10cm while the available data on the actual extent of encroachment is being updated in the system. For cases where the actual extent of encroachment is not available, the default extent of 10cm will remain.
The area of encroachment for some cases was not given because it is not significant. Encroachment of a significantly large area however will be shown. It is relatively more important for the owner to know the extent of encroachment in guiding the removal of encroachment when required to do so.
Since some of the encroachments are so small and insignificant, why not ignore and remove them from the database?
Encroachment, no matter how minor, is still an encroachment that has to be removed to ensure the integrity of property boundary. No owner would allow someone else to encroach onto his/her land without reserving the right to remove it as and when required.
The difference is because the private land has been subdivided into smaller lots and new lot numbers are given for the subdivided lots. The lot number shown on the survey print is the old lot number existing at time of survey.
Information on Encroachment Boundary Plan will be updated as and when survey prints are received from Survey Services. (Survey Services has been highlighting to Building Management Department the encroachment shown on the survey prints its received from the registered surveyors).
Only encroachments that have been brought to the attention of Building Management Department are captured in the Encroachment Boundary Plan. Encroachments on State land that adjoins private land registered under the deed system are not captured.
If you are the owner of the private property, you may contact Land Resource Services at
Singapore Land Authority 55 Newton Road #12-01 Revenue House Singapore 307987
or make enquiry at 63239829 for further information on how the encroachment can be regularised/retained by Temporary Occupation Licence (TOL)/written undertaking.
What is Temporary Occupation Licence (TOL) and what is the maximum duration of the TOL that can be allowed?
TOL is a licence issued under the State Land Rules, 1993 for temporary occupation of State land on terms and conditions to be decided by the Collector of Land Revenue. Normally, TOL is issued for a maximum period of one year. It is renewable annually upon payment of the yearly fee. However, it may also be revoked by giving short notice.
What should I do if there is encroachment found on State Land stemming from the property which I intend to purchase?
For prospective purchasers of the private property, they may seek further clarifications from Building Management Department on whether the encroachment is covered by Temporary Occupation Licence (TOL). They may apply to Building Management Department for transfer of TOL upon purchase of the property.
The encroachment is in the air and it does not in anyway affect the land below, is there a need to take up a TOL?
Yes. TOL is required to regularise encroachment of air space above State land.
What happens if the encroachment is removed?
If the encroachment is removed as evidenced by a survey plan, Land Business Department will remove the encroachment information from its records/database and notify the Registration Services to remove the encroachment notice from the land register.
What are the terms and conditions of TOL for minor encroachment?
The terms and conditions of TOL are conveyed to the applicant when application for issue or transfer of TOL is approved. The following fees are payable:
A transfer fee of $100.00 is payable for transfer cases.
Property Title Information, Property Ownership Information, Property Title Information - Estate and Land Description, Property Title Information - Encumbrances Information, Property Title Information with Cadastral Map, Historical Information, Caveat Index Information, Land Information - Lot Particulars and Land Information - Lot History
Anyone who is interested in the property such as potential buyers, lawyers acting for interested parties (eg. buyers, banks, CPF Board) and financial institutions who may be considering extending loan facilities.
The Singapore Land Authority (SLA) maintains a public land-register in accordance with the Land Titles Act. This land register is the authoritative record on the ownership of all properties registered under the Act in Singapore.
Section 161 of the Act provides that any person may, upon payment of a prescribed fee, have access to the land-register for the purpose of inspection and search. Through this search, a person may obtain land and ownership information of the property he is interested in. However, he can only conduct this search if he provides SLA with the property's address (or the property's Lot number and Mukim/Town subdivision number) and pays the requisite fees. The information that is made available to him is part of the public record of the property that he has identified.
What information can you obtain from a land-register?
The Land-register provides information on:
Why do you need to make searches on land-register?
A potential buyer of a property would want to verify that the person who claims to be the owner of the property is indeed the legal owner and whether there are any other matters that he should know about (eg. Mortgages, CPF Charges) which affect the property.
Why are fees chargeable for the searches?
The fees which are imposed are prescribed by the Act and are for the purpose of cost recovery. At the same time, the imposition of fees also helps to deter frivolous use of these services.
What are the charges for information?
Click here for the charges of the various information services.
What do I need to provide to get the Property Title Information?
You can use any of the following search keys to obtain the information:
What do I need to provide to get the Property Ownership Information?
What do I need to provide to get the Property Title Information - Estate and Land Description?
What do I need to provide to get the Property Title Information - Encumbrances Information?
What do I need to provide to get the Property Title Information with Cadastral Map?
What do I need to provide to get the Historical Information?
What do I need to provide to get the Caveat Index Information?
14.
What do I need to provide to get the Land Information - Lot Particulars?
What do I need to provide to get the Land Information - Lot History?
16.
Why are plans for new developments not available in INLIS?
For pre-launch sale of new developments, lot numbers are issued. This is to enable buyers to lodge the caveat with SLA's Registration Services. At that stage, no survey had been conducted as the development has not taken place. A survey plan is available only after the development has been completed and the cadastral survey has been conducted.
17.
How to obtain the Purchase Price paid for a property?
You can purchase a copy of the relevant Instrument using "Image of Private Property Instruments" in INLIS.
Road Line Plan
Road Line Plan is a map based information showing Road Reserve Information graphically.
The main information shown on the Road Line Plan are:
Lines of Road Reserve are lines showing the extent of the future safeguarded roads.
The portion of land shown coloured red on Road Line Plan is required as road reserve.
No. The portion of land required as Road Reserve is to be set aside and vest in the state when development / redevelopment takes place on the subject lots. In return, the developer is allowed to use the area of the coloured portion of land for his density/plot ratio calculations in his proposed development before he vest it in the state.
If I do not develop or redevelop, when will the portion of land required as Road Reserve be acquired?
The portion of land will be acquired when the Land Transport Authority implements the road construction / improvement scheme.
When do I need to remove protrusions of existing buildings into land required as Road Reserve?
Protrusions need to be removed when the development / redevelopment of the subject lot takes place or until road construction / improvement is carried out by the Land Transport Authority, whichever is earlier.
When will the construction or improvement of a road be implemented?
The Land Transport Authority does not disclose to members of the public when a particular road would be constructed or improved.
How do I know the exact dimensions / areas of the land required as Road Reserve?
You may engage a registered surveyor to assist you on this matter.
How do I know whether existing building is affected by the land required as Road Reserve?
You may obtain the information on buffer requirements from the Urban Redevelopment Authority.
Is the entrance / exit to a property shown on the Road Line Plan?
Road Line Plan does not show the access to a property.
The information provided on the Road Line Plan is as available at the point of application and is provided without prejudice to any changes that may take place subsequently. Hence the Road Line Plan does not specify a validity period.
Output for Road Line Plan can be either in PDF or CAD format.
The Road Line Plans in PDF are made available to customers online upon payment for downloading or printing. The Road Line Plans are made available for printing in a default setting of A4 size paper in a scale of 1:1000 unless and otherwise changed by the customer using the "edit default setting". Customers may select different paper size or scales, if preferred, using the "edit default setting".
For more details of how to use the "edit default setting" please refer to the users manual, which may be downloaded from the website.
Printed Road Line Plans can be sent to the customers, if preferred, upon payment for posting services. The printed Road Line Plan would be in a default setting of A4 size paper in a scale of 1:1000 unless and otherwise changed by the customers using the "edit default setting".
Road Line Plan in CAD format are in a scale of 1:1 in true co-ordinates and it follows the principles established in the Code of Practice for Construction Computer Aided Design (CAD) - CP83. CAD software is required to use the data provided. Users are expected to be specially skilled and trained in the various CAD tools for the usage of these set of data for preparation of development plans as well as plotting purposes.
The data made available are:
Dimensions measured from the Road Line Plan in CAD format are subject to final survey and acceptance by the Singapore Land Authority.
Certified Plan, Strata Certified Plan, Registrar of Title Plan
What are the charges for Certified Plan, Strata Certified Plan & Registrar of Title Plan?
Click here for the charges of the survey plans (i.e. Registrar of Title Plan, Certified Plan and Strata Certified Plan).
Do you charge the same price for maps of different sizes?
As per present, it's one price for all sizes. There is no provision for different price for different size in INLIS. However, there is an additional postage charge for posting of printouts to the user.
The provisional survey appears on the Caveat Registrar of Titles (RT) Plan. Such a plan is normally submitted by Jurong Town Corporation (JTC) or Housing & Development Board (HDB). Before the final survey can be carried out, the registered surveyor must obtain a sub-divisional approval under Section 14(4) of the Planning Act. In these cases, JTC or HDB is in the process of obtaining the sub-divisional approval.
Cadastral Map
The information available in Cadastral Map are:
This service is useful to the architects, surveyors, developers and general public.
Click here for the charge of the Cadastral Map.
What do I need to provide to get the Cadastral Map?
How do I amend the default paper size and scale for Cadastral Maps?
Cadastral Maps are made available to customers online upon payment. The default paper size and scale will depend on the search key selected. (Please refer to table below). Customers can change the default settings using the "Edit Default Setting" option.
Do you have a table of reference between imperial and metric measurement?
Survey Department's Conversion Factors
Basing on 1 YARD (IMPERIAL) = 0.9144 METRE (EXACTLY) S.I.
Why is there a maximum scale set for this product?
The information on the cadastral map will be illegible and difficult to use if the scale goes beyond the maximum scale set for each of the paper sizes.
I can not get all the CP number and lot areas for the area i want?
The CP & lot areas are supplementary information provided with the cadastral map to aid the user in surveying work. If you want to obtain information on the CP number and lot areas, you are advised to purchase Property Ownership Information or Property Title Information.
Image of HDB Leases, Image of HDB Instruments, Image of Private Property Instruments, Image of Index to Land Books, Image of Index to Caveat Books, Image of Private Property Deeds
Documents such as Caveats, Transfers, Mortgages, Applications to Notify Charges, Leases, Deeds etc. relating to property transactions for both private property and HDB flats.
You need to know the Title Document Number (ID). Example: I/12345, IA/12345B, ILB Vol 123 Pg 123, IHB/12346A, DEED W1 120 No 121 etc.
It is available from the Property Title Information or Property Ownership Information.
Only those documents are in digital format. As a general guide all documents relating to transactions of private property lodged at the Land Registry, SLA after January 1998 are in digital format. There are some pre-1998 documents are also in digital format which include index to Land Books (ILB), Index to Caveat Books (ICB) and Transfers.
If the documents are not in digital format can I still obtain the documents?
Yes.
INLIS will request you to provide further information and will inform SLA about your request. The document will be delivered to you by fax within the same day if the request is received before 5pm. For request made after 5pm, you will receive the document by the next working day.
If you opt to receive the image in hard copy, please provide us your mailing address. INLIS Helpdesk will send the product to you by post and you will receive it within 3 working days. Please contact INLIS Helpdesk if you have not received it after 3 working days.
Are Images of HDB flats Leases available?
Yes, they are. You can request for them by using the Title Document Number (ID) [e.g. 1/12344, IHB/12345 etc].
Can I request for Images of HDB flats Leases if I only know the HDB flats addresses?
You can still make a request by providing the addresses of the HDB flats.
Can I obtain documents by providing the addresses of the private property?
No.
You have to make a preliminary search first at the Property Title Information or Property Ownership Information as all the information is available on-line.
What if the images of documents received are not clear?
Clarity of images depends on the original source of documents. SLA has made the best effort to ensure that the images are as clear as it can be. If you received images that are not clear, you may call SLA for advice.
INLIS CHARGES
The approved fees from the Singapore Land Authority and Land Transport Authority are as follows:
SLA Mobile Services - Search (A reply message containing information on the status or existence of a requested control point or correct message format)
You can pay through either:
GIRO - Recommended for corporate users, who will be able to track INLIS usage.
If you want to apply for GIRO payment, you will need to download and complete the following 3 forms.
We will contact you once your application is approved.
You will need to ensure that you have a valid SingPass account for authentication. You will also need to do some simple configuration for your PC for SingPass which is explained in the System Requirements page. Please note that SingPass is free. If you do not have a SingPass account, you can apply for one at http://www.ecitizen.gov.sg/singpass/about_singpass.htm
3.
What Credit Card / Debit Card may I use in INLIS?
If you wish to pay for your INLIS transactions by using your credit or debit card, you may wish to note that your payment is processed by eNETS, a privately operated agency. Currently, eNETS accepts only the following:
Payment by Credit / Debit Card is subject to a maximum value limit of $3000 per transaction. If you intend to purchase products exceeding $3000, you are advised to make multiple transactions.
4.
Why do you need a SingPass Id when you opt for GIRO payment?
A SingPass Id is required when user opts for GIRO payment. This is for authentication purpose to identify that you are a user of INLIS before we proceed to authorise the money deduction.
5.
How do I know when I need to pay for the transaction?
When you perform an information search and confirm to purchase the requested information, INLIS will prompt you with the charges to be imposed and also allow you to select one of the 2 modes of payment available, i.e. GIRO or Credit / Debit Card. Once you confirm to proceed with the payment, INLIS will then carry out the necessary deduction.
6.
Do Govt. Users need to pay for INLIS services?
Yes, INLIS charges will be imposed on all users.
7.
Would the public have to subscribe to any particular body before they can use INLIS services?
INLIS is available over the Internet. All members of the public who can already access Internet can also access the INLIS web site. There is no additional subscription required to access the service.
8.
Will the invoice be available after I had completed my purchase?
Yes, invoice will be available to you for 7 days from the date of purchase.
9.
How do I get a copy of the invoice after I had completed my purchase?
You can identify your invoice by keying in the invoice number (same as PO number) under the pull down menu "My Transactions" and select "Get Invoice".
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HARDWARE AND SOFTWARE REQUIREMENTS
The minimum hardware requirements are:
The minimum software requirements are:
Hyperlinks to the following software can be found on INLIS:
Why acrobat reader is being used in INLIS?
Acrobat reader is used because of its printing format, which is supported by most if not all printers. It supports formatted printing for text and print-to-scale map, which otherwise would not be possible from Internet browser.
Browser Support
INLIS is supported only on Internet Explorer 5.5 & above. Support for other browsers will be considered in the next upgrade of INLIS
ELECTRONIC PAYMENT
This is for authentication purpose to ensure security for consumers who choose to use GIRO as a mode of payment on INLIS website. For GIRO information, please visit http://www.inlis.gov.sg/inlis/inlis/Layout/FAQ.aspx?#subscriptions
You can apply for SingPass on-the-spot at counters located around Singapore, request for it to be posted to you via Central Provident Fund Board's online service. For more details, please visit www.ecitizen.gov.sg/singpass
Can INLIS Customer Services process the SingPass application together with the INLIS Subscription Application?
No, INLIS Customer Services cannot process the SingPass application together with the INLIS Subscription Application. You can apply for your SingPass separately with Central Provident Fund Board.
There is no charge for application of SingPass. For more details or latest update, please visit www.ecitizen.gov.sg/singpass
Who can apply for SingPass?
Citizens & Permanent Residents, valid employment & Dependant Pass holders, valid S-Pass Holders.
What is my SingPass ID?
For Citizens & Permanent Residents, your SingPass ID is your Identity Card number (CPF Account Number) e.g. S1234567X or SA123456Z. For Employment/Dependant/S-Pass holders, your SingPass ID will be your Identification Number (FIN) e.g. F1234567X or G1234567Z.
Can I authorize someone to reset my SingPass password on my behalf?
As SingPass is a highly confidential password, third-party request or re-setting of SingPass is strictly not allowed.
How do I change my current SingPass password online?
You can proceed to www.ecitizen.gov.sg/singpass change your current SingPass password.
Alternatively, just log on to any Government online service that requires you to access with your SingPass.
On the second page where you are prompted to key in your SingPass, the current password and tick the box "Select if you wish to change your SingPass password"
Click "Login"
You will be prompted to enter your new SingPass.
Why SLA decided to provide Debit Card as an alternative for Cash Card in INLIS from 1 Jan 2007?
With Debit Card:
INLIS OPERATIONS
INLIS are available daily as follow:
All Other INLIS Services
INLIS Service will not be available on the following public holiday.
Who should I call if I need help in using INLIS services?
You may contact INLIS Helpdesk during weekdays from 08:30 AM to 06:00 PM, Saturday from 08:30 AM to 01:00 PM. During the non-support hours, provision has been made for you to submit your enquiries or problem through voice mail, fax or email. INLIS Helpdesk shall respond to your enquiries or problems submitted during the non-support hours on the next working day.
Can INLIS be accessed from overseas?
INLIS is internet based and therefore can be accessed anywhere. User may use a Visa / Mastercard to make payment for services.
Yes, you can access INLIS via S-ONE.
Yes, you can access INLIS via Magix (ADSL).
If I do not have a S-ONE or Magix account, can I access INLIS via my ISP (e.g. SingNet, Cyberway, Pacific Internet)?
Yes, you can access INLIS via your ISP.
Do I get billed for transactions committed on INLIS web-site?
If you are paying through Credit Card (VISA / Mastercard), INLIS will automatically charge the amount of your purchases to your nominated Visa / Mastercard account. Your nominated Visa / Mastercard account will periodically issue a statement listing the transactions purchased by you in the previous month.
If you are paying through GIRO, INLIS will automatically deduct the amount of your purchases from your nominated bank account. At the beginning of each month, a statement will be sent to you listing the transactions purchased by you in the previous month. Ad-hoc enquiry on your purchases could be obtained from INLIS web site through the "Subscribers Only" function.
INLIS SUBSCRIPTION
Why should a user subscribe to INLIS?
Subscription to INLIS allows you to pay for INLIS services via GIRO. Payment by GIRO is recommended for corporate users as the organisation can track INLIS usage. Non-corporate users can also opt for payment by GIRO should they prefer to pay for the INLIS services via GIRO arrangement with the merchant.
Anyone can subscribe to INLIS.
There is no subscription fees involved.
Is there any difference in services provided to subscribers of GIRO payment and non-subscribers of GIRO payment?
No, subscribers and non-subscribers access the same services in INLIS.
Who do I contact if I would like to use INLIS and pay via GIRO arrangement?
You can contact our INLIS Helpdesk , and they will guide you personally.
Alternatively, you could complete and submit the forms .
What do I do with the INLIS Subscription Application forms?
You will need to fill in the application form for Interbank GIRO (Direct Debit Authorisation Form), the Subscription Application Form and the Authorisation Form. Mandatory fields are clearly indicated.
Who do I send the completed INLIS Subscription Application Forms to?
What is the Direct Debit Authorisation form?
The Direct Debit Authorisation form authorises the merchant to deduct money from your specified bank account.
What is the Subscription Application Form?
The Subscription Application Form instructs the merchant to register the nominated persons listed in the application form as authorised persons to transact business on INLIS web site on behalf of the applicant. All purchases made on INLIS web site will be deducted from the applicant's specified bank account as indicated in the Direct Debit Authorisation form.
How long does it take to process my application?
It may take up to 3 working weeks to process your application. This period is inclusive of approval of GIRO from your specified bank.
How do I know whether my application is accepted or rejected?
We will contact you once the application has been processed.
Once my application has been approved, can I start using INLIS?
Yes, if you have a smartcard containing Netrust digital certificate.
Do I have to notify INLIS operator if one of my nominated staff has resigned?
In addition you have to notify Netrust Pte Ltd to revoke the smartcard that was issued to the staff in concerned.
What will happen if I did not inform INLIS operator when one of my nominated staff has resigned?
You will be liable for the staff's purchases on INLIS web-site.
INLIS ERROR MESSAGES
When I was accessing INLIS, I received a "Error 500" error message. What should I do?
INLIS web-server is down temporary. Please try again later.
When I was accessing INLIS, I received a "Error 404: Objects not found" error message. What should I do?
INLIS is temporarily not available. Please contact INLIS Helpdesk .
When I was accessing INLIS, I received a "E00001 There is a system problem. Please try again later. If the problem persists, please contact INLIS Helpdesk ." error message. What should I do?
INLIS is temporarily not available. Please try again later or contact INLIS Helpdesk .
When I access INLIS web site, I encountered a message "www.inlis.gov.sg name cannot be resolved by DNS" (or similar). What should I do?
DNS server for INLIS may not be functioning correctly. Close the Internet browser and re-start the Internet browser, and access www.inlis.gov.sg. If the same error message occurs, please contact INLIS Helpdesk for assistance.
When I access INLIS, I encounter a message "Unable to connect to server, please try again later. If the problem persists, please contact INLIS Helpdesk.". What should I do?
Please contact INLIS Helpdesk for assistance.
When I click on GIRO, I receive the following message: "While trying to retrieve the URL: http://localhost:10080/ The following error was encountered: ERROR 208 - Cannot access the cache through the URL that you entered."
What should I do?
You are connected to the internet via proxy. Please enter "localhost" as one of the exceptions in the browser's Manual Proxy Configuration.
When I click on GIRO, the browser's message bar at the bottom of the screen shows "Connect:Contacting host:localhost:10080". After a while the browser pops up a dialog window with the message "There was no response. The server could be down or is not responding. If you are unable to connect again, contact the server's administrator."
Your Client Proxy was not started.
To start :
If problem persists, call INLIS Helpdesk for assistance.
When I click on the GIRO button and entered my password, I received the following message: "Your DDA has not been approved".
Your subscription application is still being processed and INLIS Customer Services Executive will contact you soon on your application status. If you need further clarifications, please contact INLIS Helpdesk .
When I click on the GIRO button and entered my password, I received the following message: "Your DDA has been suspended or deactivated".
Please call INLIS Helpdesk for assistance.
When I click on the GIRO button and entered my password, I received the following message: "You are not a DDA Subscriber".
You need to subscribe to INLIS if you wish to pay by GIRO.
To subscribe, you need to :
You can download the application forms from the page.
Alternatively, you can pay for INLIS services through the Visa / Mastercard mode.
I encountered a message in the following format when I click on the payment (GIRO, Credit / Debit Card) icons. "Transaction error reference number: ... Please try again, or inform INLIS Helpdesk."
When I try to add an item into the shopping cart, the system shows the following message "There are currently no items in your shopping cart.".
In a genuine case where no item is added to the shopping cart, this message will appear. However, in other cases, while you are trying to add item(s) into the shopping cart and this message appears, it means that the system has detected an "incomplete" payment transaction. To be able to continue shopping, please click the "refresh" button on the browser to refresh the entire screen.
I have made payment for the information purchase. While carrying out the edit printing function, my network connection drop.
As long as you have written down the Purchase Order (PO) Number, you can click on the "Get Purchased Item(s)" from INLIS website and continue with the edit printing function.
OTHERS
How long must I wait to get the information requested?
Most of the time, you can get the information within one minute. However, the actual response time will depend on factors such as the amount of information, the traffic in the Internet, the number of users etc. While the system is processing your request, you could go elsewhere and come back for the product later. You will need to provide the purchase order number and do it within 7 days.
In the event when I am not able to obtain my purchases within the grace period of 7 days, what should I do?
You are advised to retrieve your purchases within 7 days after payment. However, if there is a good reason that you are still not able to do so, you can contact INLIS Helpdesk within 1 working week from the date of purchase to reprint and fax to you. You need to provide the Purchase Order Number, the date of purchase and your fax number.
Can I request for reprint after 1 week from the date of my purchase?
You are only allowed to request for reprint within 1 week from the date of purchase when you are not able to print the purchase information yourself within 7 days. Outside the 1 working week grace period, you are advised to re-purchase the information.
No, you can pay for all the items in the shopping cart together.
How do I know what I have purchased?
A purchase invoice showing the products and its cost will be generated. Please print this for record purposes.
Will the items in my shopping cart be deleted when I go to other sites?
No, if you return to INLIS web site within one and a half hours. However, the items will be deleted if you close the browser.
Can I cancel the purchase if I change my mind?
Yes, if you want to cancel one or two items, you can delete the items from the shopping cart. If you want to cancel all the items, you can clear the shopping cart.
If I have a problem with my purchase, e.g. I have paid for the transaction but I did not receive the item purchased, what do I do?
You can contact INLIS Helpdesk with your Purchase Order Number. Helpdesk will send you a reprint and you will not be charged for the reprint.
Can I get a refund instead of a re-print?
Refund claims should be lodged within 1 week from the time of purchase and the claims will be approved or rejected after considering the merits of the claim. Except for credit card refund, all refund claims will be in the form of cheques and will be issued by SLA. Processing time is approximately 4 weeks.
Subscribers/users will need to provide the Purchase Order Number, contact details, details of the problems encountered and reasons for claiming a refund. Other essential information is also required like the Identity Card Number or credit details depending on the type of payment.
You can contact INLIS Helpdesk for any problems encountered on INLIS.
For postal service, the service fee is $3.50 per item.
You may obtain such plans from BCA. For enquiries on obtaining copies of floor plans, customers can call BCA at 63257555 or 63258663.
COLLECTION OF ORDERS
Can I have my order(s) mailed to my forwarding address?
Yes. INLIS offer customers the convenience of having their orders forwarded to them at a charge of $3.50 per item.
Can I collect my order(s) personally?
Yes. You can. Please contact INLIS Helpdesk at 62389353 or email to inlis_help@satyam.com.
